Monday, December 26, 2011

My 1st LULU and Dhl experience


Hello!

I'm here to write a short post regarding my LULU and DHL experience!

First off, LULU.com (USA and Australia) is a print on demand service that provides printing services from books, calendars and photobooks. I decided to try out their PHOTOBOOK printing for my 20-page portfolio project. (to be submitted next year) and it cost me:

  • $10.99 - Printed soft cover, 20-page photobook
  • $68.99 for International Express shipping (I'm from the Philippines remember?)
  • Then I used a coupon code that gave me $3.30 discount


TOTAL: $ 76.68 USD (yeah, the shipping is pretty expensive)

After placing my order and paying through paypal, I started reasearching LULU's forum for fellow international users who have used the service. (yeah, I know that I should have done this first) and I was worried when some of them, or should I say most of them, were complaining about the shipping information of their purchased books. Most of them were complaining about the tracking code they have received since LULU didn't specify in their notification email where to use the tracking code (ie UPS, USPS, DHL or FedEX) I have experienced this too and I visited all of them until I found out that they used DHL, and this happened.

DHL tracking info for my book

To make the story short, I ended up waiting for the magical DHL yellow van this afternoon (from 2 - 5:30 pm) and I happily received my item, in which I had to shell out another Php 548.00 ($13 USD) for the custom fees and everything.

My verdict? I wish LULU.com would take time and resolve the tracking issue. As for DHL... well, I wish they could fix their custom fees, as far as I'm concerned, a lot of people are complaining about this.

it's freaking here!!



That's all. Happy holidays!

Ciao!

-Den

3 comments:

  1. Denise,
    I think that I if lived in the Philippines, I would seriously consider opening up my own printing service! That shipping charge, YIKES!

    Did you like my story about the REAL Santa Claus on my last post?

    ReplyDelete
  2. Hi Kay!

    We do have some great printing service here, I just don't know what came over me to try an online service. 0_0

    BTW, yeah, I liked your story about the REAL Santa. He realy sounds like a good person. :)

    ReplyDelete
  3. Printing is important! A business may be easily judged and measured by their quality of printing and you do not want to loose any clients because of this.



    Graphic Design Danvers MA

    ReplyDelete

I would love to hear from you, though spam won't be tolerated.