I'm here to write a short post regarding my LULU and DHL experience!
First off, LULU.com (USA and Australia) is a print on demand service that provides printing services from books, calendars and photobooks. I decided to try out their PHOTOBOOK printing for my 20-page portfolio project. (to be submitted next year) and it cost me:
- $10.99 - Printed soft cover, 20-page photobook
- $68.99 for International Express shipping (I'm from the Philippines remember?)
- Then I used a coupon code that gave me $3.30 discount
TOTAL: $ 76.68 USD (yeah, the shipping is pretty expensive)
After placing my order and paying through paypal, I started reasearching LULU's forum for fellow international users who have used the service. (yeah, I know that I should have done this first) and I was worried when some of them, or should I say most of them, were complaining about the shipping information of their purchased books. Most of them were complaining about the tracking code they have received since LULU didn't specify in their notification email where to use the tracking code (ie UPS, USPS, DHL or FedEX) I have experienced this too and I visited all of them until I found out that they used DHL, and this happened.
DHL tracking info for my book
To make the story short, I ended up waiting for the magical DHL yellow van this afternoon (from 2 - 5:30 pm) and I happily received my item, in which I had to shell out another Php 548.00 ($13 USD) for the custom fees and everything.
My verdict? I wish LULU.com would take time and resolve the tracking issue. As for DHL... well, I wish they could fix their custom fees, as far as I'm concerned, a lot of people are complaining about this.
it's freaking here!!
That's all. Happy holidays!